Course curriculum

  • 2

    Chapter 2: Emotional Intelligence: Practicing Self-Awareness and Self-Management

    • Understanding the Emotional Intelligence Framework

    • Self-Awareness Case Study

    • Self Awareness Case Study - Individual Work Exercise

    • Social Awareness in Practice

    • Social Awareness - Individual Work Exercise

    • More self-management resources

  • 3

    Chapter 3: Managing Emotions and Relationships

    • Managing Emotions

    • Managing Emotions - Self-Reflection Exercise

    • 'Mindsetting': How Our Emotions, Actions and Results Are Connected

    • Tools for Successful Mindset Shifts

    • Emotion Journal and Mindset Shift - Individual Work Exercise

    • Developing Empathy

    • Developing Empathy Handout: The Power of Directive and Non-directive Questions

    • Developing Empathy Handout: Asking Open and Closed Questions

  • 4

    Chapter 4: Wrap-Up

    • Conclusion and Further Resources

    • WrapUp Handout: Recommended Resources and Support Available

    • Free skills workouts & resources