Course curriculum

  • 1

    Welcome to the course!

  • 2

    1. Feedback Definition, Focus & Effects

    • Video: Feedback Definition, Focus and Effects

    • Handout: Feedback Focus and Effects

  • 3

    2. How to Give Positive Feedback

    • Video: Positive Feedback Technique

    • Role Play Video 1: Positive Feedback in Practice

    • Video: How to Practice Positive Feedback Further

  • 4

    3. How to Give and Receive Negative Feedback

    • Video: Negative Feedback Technique

    • Video: How to Receive Feedback

    • Video: Negative Feedback Case Study 1

    • Role Play Video 2: Negative Feedback Case Study 1 in Practice

    • Video: Debrief Case Study 1 and Intro to Case Study 2

    • Role Play Video 3: Negative Feedback Case Study 2 in Practice

    • Video: Debrief Case Study 2 and Further Practice

Learner Reviews & Experience

5 star rating

Building confidence receiving and giving feedback

Anthony Teixeira

There were many examples and techniques provided to give both positive and negative feedback for your work team, as well as ways to respond about receiving n...

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There were many examples and techniques provided to give both positive and negative feedback for your work team, as well as ways to respond about receiving negative feedback.

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5 star rating

Recommending this course to everyone

EMANUEL PETRESCU

It's a pleasure to take any course from Roxana. I especially enjoyed this one and I'll recommend it to everyone. If you work in a team environment (like most...

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It's a pleasure to take any course from Roxana. I especially enjoyed this one and I'll recommend it to everyone. If you work in a team environment (like most), you'll learn how to manage your relationships better and how to take the proper actions and "difficult" situations.

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