Course curriculum

  • 2

    Chapter 1: The 3 Steps Listening Technique for Effective Team Work

  • 3

    Chapter 2: The Steps That Help You Focus and Show You Care!

    • Steps 1 & 2: How to REALLY Focus & Show You Care!

    • Listening Technique 1: 'Repeater' - In Theory

    • Listening Technique 1: 'Repeater' - Role Play

    • Share Your Thoughts!

  • 4

    Chapter 3: The Step That Helps You Listen to Understand!

    • Step 3: Listen to Undertand, Not to Reply!

    • Listening Technique 2: Asking Questions - Open/Closed

    • Listening Technique 2: Asking Questions - Directive/Non-Directive

    • Listening Technique 2: Asking Questions - Handout

    • Listening Technique 2: 'Asking Questions' - Role Play!

    • Share Your Thoughts!

  • 5

    Chapter 4: How to Listen in Difficult Conversations

    • What Makes a Conversation Difficult? How Can Listening Make It Less Difficult?

    • Listening Technique 3: 'Fogging' - In Theory

    • Listening Technique 3: 'Fogging' - Examples & Role Play

    • Share Your Thoughts!